Terms & Conditions

Contractual partner is:

Mathilden Bäder Betriebs GmbH
Mathilden Street 5
80336 Munich

Telephone: 0 89 / 55 45 73
Fax: 0 89 / 54 50 56 90
Email: hello@atelierhamam.com

Managing Director: Birol Arabaci

Munich Register Court, HRB 132272
VAT ID: DE206361283

Scope 1.

We will carry out your order in accordance with the General Terms and Conditions valid at the time of the order. The General Terms and Conditions in their current version are available on our website under “Terms and Conditions”. Conflicting or supplementary conditions of the purchaser are only binding for us if we have expressly confirmed their validity. 2. As a consumer, you have the option of using alternative dispute resolution. The following link from the EU Commission (also called the OS platform) contains information about online dispute resolution and serves as a central contact point for the out-of-court settlement of disputes arising from online sales contracts or online service contracts: http://ec.europa .eu/consumers/odr. Obligation to provide information in accordance with the Consumer Dispute Settlement Act (§36 VSBG): We are neither willing nor obliged to take part in further dispute resolution proceedings before a consumer arbitration board.

2. As a consumer, you have the option to use alternative dispute resolution. The following link from the EU Commission (also called the OS platform) contains information about online dispute resolution and serves as a central contact point for the out-of-court settlement of disputes arising from online sales contracts or online service contracts: http://ec.europa .eu/consumers/odr. Obligation to provide information in accordance with the Consumer Dispute Settlement Act (§36 VSBG): We are neither willing nor obliged to take part in further dispute resolution proceedings before a consumer arbitration board.

II. Conclusion of contract

The contract for your order is only concluded when we accept the order. Please note: Confirmation of receipt of your order does not result in the conclusion of a contract. We will declare our acceptance of your order to you in a separate email or implicitly by dispatching the goods. Before you submit your order, you can continually correct all entries using the usual keyboard and mouse functions. In addition, all entries are displayed again in a confirmation window before the order is bindingly submitted and can also be corrected there using the usual keyboard and mouse functions.

III. Vouchers

Gift vouchers and remaining balance of gift vouchers can be redeemed within three years. The period begins at the beginning of the year following the voucher purchase.

Gift vouchers can only be redeemed before completing the ordering process. Subsequent billing is not possible.

Only one gift voucher can be redeemed per order.

Gift vouchers can only be used to purchase products and not to purchase additional gift vouchers.

If the value of the gift voucher is not sufficient to cover the order, you can choose one of the other payment methods we offer to pay the difference.

The balance of a gift voucher will neither be paid out in cash nor interest. If you return the product you paid for in whole or in part with the gift voucher as part of your statutory right of withdrawal as a consumer, you will receive your gift voucher back with the same credit as before.

IV. Delivery,

Shipping costs, customs duties Delivery takes place against the packaging and shipping costs stated on the website, which can also be viewed in advance.

1. Payment terms
2. Payment can be made using the payment methods specified on the website.

 

Credit card payment

When paying by credit card, the invoice amount will be collected immediately upon receipt of the order. This happens immediately even if we do not have the goods in stock and can only ship them in a few days. The payment transaction is automatically carried out by the credit card company and charged to your credit card.

PayPal

If you pay with Paypal, you will be redirected to the PayPal website at the end of the ordering process. There you can log in with your PayPal account details and confirm the payment. Within a few minutes, your payment will be recorded in our system and the order will be released for further processing. When paying via PayPal, the invoice amount will be collected immediately upon receipt of the order.

Instant bank transfer

Sofortüberweisung is the direct transfer procedure from Payment Network AG. With Sofortüberweisung, you can easily make a transfer of the respective amount to your online banking account while placing your order. We receive a real-time confirmation after the instant transfer has been completed. This means we can process your order immediately. When paying by instant bank transfer, the invoice amount will be collected immediately upon receipt of the order.

2. For deliveries to countries outside the EU, additional costs and/or charges in the form of customs duties or additional taxes may be incurred, but not to us, but to the responsible customs or tax authorities. We recommend that you inform yourself accordingly before ordering.

3. You only have the right to offset if your counterclaims have been legally established by a court, are undisputed or have been acknowledged by us in writing. You can only exercise a right of retention if the claims result from the same contractual relationship.

VI. Retention of title

All delivered goods remain our property until full payment has been made.

VII. Claims for defects (warranty), liability, exclusion of liability

1. If the goods delivered by us are defective, you can, within the framework of the legal regulations, request the elimination of the defect or the delivery of defect-free goods (subsequent performance). If subsequent fulfillment fails, you can reduce the purchase price or – in the event of a significant defect – withdraw from the contract.

2. We are not liable for damage that does not occur to the goods themselves or for other financial losses. Apart from liability for material and legal defects, our liability is unlimited if the cause of the damage is based on intent or gross negligence. We are also liable for the slightly negligent violation of essential obligations (obligations whose violation endangers the achievement of the purpose of the contract) as well as for the violation of cardinal obligations (obligations whose fulfillment makes the proper execution of the contract possible in the first place and on whose compliance the customer regularly relies) , but only for foreseeable, contract-typical damage. We are not liable for slightly negligent violations of obligations other than those listed above.

3. The limitations of liability in the previous paragraph do not apply in the event of injury to life, body or health, for a defect after a guarantee has been given for the quality of the product and for defects that are fraudulently concealed. Liability under the Product Liability Act remains unaffected.

4. If our liability is excluded or limited, this also applies to the personal liability of our employees, representatives and vicarious agents.

VIII. Data protection 1.

You agree to the storage, processing and use of the personal data transmitted to us through your order for the purpose of fulfilling your order.

2. Further information on how we handle the data we store about you is available on our website under “Data protection declaration”.

IX. Right of withdrawal

In the event that you have concluded a purchase contract with us using means of distance communication (our online shop, by telephone or email) and are a consumer within the meaning of Section 13 of the German Civil Code (BGB), i.e. you are making the purchase for purposes that are predominantly neither commercial nor commercial can be attributed to your independent professional activity, you have a right of withdrawal in accordance with the following provisions.

 

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. In order to exercise your right of withdrawal, you must contact us

Mathilden Bäder Betriebs GmbH
Mathilden Street 5
80336 Munich
Telephone: 0 89 / 55 45 73
Fax: 0 89 / 54 50 56 90

Email: hello@atelierhamam.com

inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample cancellation form, although this is not mandatory.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation
If you cancel this contract, we will have to pay you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us or to immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

End of revocation

X. Final provisions

1. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods, even if orders are placed from abroad.

2. If you do not have your place of residence or habitual residence in Germany or another EU member state, Munich is the place of jurisdiction for all claims in connection with the order. We are also entitled to take legal action at the customer's general place of jurisdiction.

3. The contract language is German. The contract text will be saved by us after the contract has been concluded, but is not accessible to the customer.

As of: September 14, 2022

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Cancellation form

If you want to cancel the contract, please fill out this form and send it back to us:

Mathilden Bäder Betriebs GmbH
Mathilden Street 5
80336 Munich
Telephone: 0 89 / 55 45 73
Fax: 0 89 / 54 50 56 90

Email: hello@atelierhamam.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only for paper notification)

Date

_______________________

(*) Delete what is not applicable.