Return goods

How to create a return:

1. Click the “Submit a Return Request” link below.

2. Log in with your email address.

3. To verify your data and request, you will receive a 6-digit code by email.

4. Enter this code in the window.

4. Select the items you would like to return and provide a reason.

5. Your return request has been submitted and is being reviewed. We will send you an email once the verification is complete. customer service:


Please send the goods back to us at your expense immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of the contract:

Mathilden Bäder Betriebs GmbH
Mathilden Straße 5
80336 Munich / Germany

The buyer bears the costs of the return shipment.
The deadline is met if you send off the goods before the period of fourteen days has expired.
Please keep your posting receipt until the credit has been issued.
You can find more information in our right of withdrawal.