If you are a new customer, you can register in just a few steps and create your personal customer account. To do this, click on
"Register? --> Create my account",
fill out the fields and register.
If you already have a customer account, all you have to do is click on “Login” and enter your email address and password to log in.
Click here to register
Here you will find an overview of all orders placed and their status. You can also view the order date and manage your addresses. Customers with an active account can complete the ordering process more quickly.
Click on the login page
under the password field click “Forgotten password” and enter your email address below. You will then receive a link to award the prize
a new password by email, which for security reasons is only for
is valid for 30 minutes.
When entering your email address, please pay attention to upper and lower case letters.
Note: You will only receive the link if you are in the
You have actually already ordered from us in the past or have an account
have set up. However, if you have only received the newsletter so far
If you have subscribed, you can register as a new customer.
Unfortunately, for data protection reasons, it is not possible to change or correct the email address.
The only option here is to create a new customer account with the
To create a correct email address, it should not be in ours yet
system must be listed.
To delete your old email address, please contact us using the >>contact form<< .
You have the option to register for our newsletter directly on our website in the footer.
You have the option to unsubscribe directly from the newsletter by clicking on “Unsubscribe” at the bottom of the footer in our emails.
If this doesn't work, please contact our customer service.
If your question has not already been answered here in the FAQs, please submit your query using our >>contact form<< .
We will usually get back to you within 24 hours!
If you have not received an order confirmation, please check whether this may be due to the reasons listed below:
1) Maybe your order confirmation ended up in the spam folder? Please check this in your corresponding email inbox.
2) You may also have made a mistake when entering your email address. In this case, please contact our customer service using our >>contact form<<
3) Furthermore, you will not receive an order confirmation if the
Order process could not be completed. This is for example
the case if there were problems with payment. Contact
Please also contact our customer service via our >>contact form<<
Unfortunately we cannot accept telephone orders. Ordering is only possible via our online shop.
Unfortunately, we only accept subsequent cancellations for a very long time
small time window of about an hour after placing the order
possible, but we try our best to always process cancellation requests as a priority.
However, if your order is placed outside of our business hours
happen, or the time window has already passed, we can
Unfortunately you can no longer cancel.
In this case, you can either refuse to accept the delivery or - if the package is delivered to you - refuse to accept the order
If your order is shown as "pending" in your customer account, then your order has not been received in full.
This is usually the case if you choose Paypal as your payment method
and the forwarding could not yet take place.
But don't worry, if there are longer waiting times, we'll be happy to help.
Your package has been verifiably sent, but after several
If you still haven't received it in a few days, please contact us
contact our customer service immediately. We will immediately look into it.
If you have already placed the order, you can
Unfortunately you cannot change the delivery address later. If the order has just been placed, please contact us as soon as possible.
Unfortunately, this is not possible for an order that has already been placed
make subsequent changes, as preparation for shipping starts fully automatically.
If the order has just been placed, please contact us as soon as possible.
If you have an Atelierhamam gift voucher and would like to redeem it, simply enter the voucher code in the overview of your products in the checkout and click on "Redeem". The discount/voucher value is then automatically offset against the subtotal.
Only one voucher can be redeemed per order
Pay attention to the voucher conditions such as validity etc.
To receive free shipping, the total minus the discount must be at least €50.00 in Germany.
If you redeem a voucher under the
If the shipping cost limit falls, shipping costs will automatically be charged.
In the event of a return, the voucher will not be replaced.
For gift cards, please contact us personally.
If your payment via Paypal was not completed properly or the process was interrupted due to a loading time that was too long, we do not have an active order.
Your order attempt will be automatically canceled shortly.
Please place the order again.
Unfortunately, it is not possible to change the payment method later
possible. We ask for your understanding. Of course, you can return the order and place a new order with the
enter the desired payment method.
The freebies in our shop are usually tied to certain conditions, such as:
from a certain purchase value (of brand XY) when purchasing product XY.
On our website you will find information about whether we are currently offering freebies. These will be automatically added to your shopping cart.
If an item is currently sold out, it is usually already backordered and will be back within the next week
Shipping & Cancellation
In Germany we ship your order from an order value of
€39.99, free shipping. We charge one for orders below this
Flat rate of €3.90.
Austria: - Goods value up to €80 = €7.90 - Goods value over €80 = free
Europe: - Goods value up to €149.99 = €15 - Goods value over €150 = free
We ship your order to Germany, Austria and Europe. Further information about shipping costs can be found here .
We always do our best to deliver your order as quickly as possible
send. Normally you will receive your order within Germany
1-4 working days.
Unfortunately, it is currently not possible to send your order in gift packaging. Please contact us before ordering.