If you are a new customer, you can register in just a few steps and create your personal customer account. To do this, click on

"Register? --> Create my account",
fill out the fields and register.

If you already have a customer account, you must you just click on "Login" and enter your email address and password to log in.

Click here to register

Here you will find an overview of all orders placed and their status. You can also see the order date and manage your addresses. Customers with an active account can complete the ordering process faster.

On the login page
click under the password field "Forgot your password" and enter your email address below. You will then receive a link to assign
a new password by e-mail, which is only valid for
30 minutes for security reasons.

Please be careful when entering your e-mail address upper and lower case letters.

Note: You will only receive the link if you have
ordered from us in the
past or set up an
account have. However, if you have previously only subscribed to the
newsletter, you can register as a new customer.

Unfortunately, for data protection reasons, it is not possible to change or correct the e-mail address.

The only option left here is to create a new customer account with the
correct e-mail address, if it is not yet listed in our
system.

To delete your old email address, please contact >>Contact form<<to us.

You can register for our newsletter directly on our website in the footer.

If your question has not already been answered here in the FAQs, please send your request to our >>Contact form<<.

We will usually get back to you within 24 hours!

If you haven't received an order confirmation, please check if this could be due to the reasons listed below:

1) Perhaps your order confirmation ended up in the spam folder? Please check this in your corresponding e-mail inbox.

2) You may have made a typo when entering your email address. In this case please contact our customer service via our >>Contact form<<

3 ) Furthermore, you will not receive an order confirmation if the
order process could not be completed. This is the case, for example, if there are problems with the payment. Please also contact our customer service here using our >>Contact form< ;<

Unfortunately, we cannot accept orders over the phone. An order is only possible via our online shop.

Unfortunately, cancellations are only possible for a very
small time window of about one hour after placing the order,
but we always try to prioritize our cancellation requests.

However, if your order is placed outside of our business hours, or the time window has already passed, we unfortunately cannot
cancell it any more.

In this case, you can either refuse to accept the delivery or - if the package is delivered for you - return the order.

If your order is displayed as "pending" in the customer account, then your order has not been received by us in full.
This is usually the case if you have chosen Paypal as your payment method and the forwarding has not yet taken place.

But don't worry, if there are longer waiting times, we'll help gladly.

If your package has been sent but has not arrived after several
days, please contact our customer service immediately. We will take care of it immediately.

If you have already placed the order, the
delivery address cannot be changed afterwards. If the order has just been placed, please contact us as soon as possible.

Unfortunately, it is not possible to make subsequent changes to an order that has already been made, as the preparation for shipping starts fully automatically.

If the order has just been placed, please contact us as soon as possible us.

If you have an Atelierhamam gift voucher and would like to redeem it, simply enter the voucher code in the checkout at the overview of your products and click on "Redeem". The discount/voucher value is then automatically offset against the subtotal.

Please note:

Only one voucher can be redeemed per order

Pay attention to the voucher conditions such as validity, etc.

In order to receive free shipping, the sum minus the discount must be at least €50.00 in Germany.

Should you fall below the
shipping cost limit by redeeming a voucher, shipping costs will automatically be charged.

In the event of a return, the voucher will not be replaced.

For gift cards, contact us please contact us personally.

If your payment via Paypal was not completed properly or the process was interrupted due to the loading time being too long, we do not have an active order.

Your order attempt will be canceled automatically shortly.

Please place the order again.

Please visit our Payment & Shipping about.

The free gifts in our shop are usually subject to certain conditions, such as:

from a certain purchase value (of brand XY) when purchasing product XY.

On our website you can find out whether we are currently offering freebies. These are automatically placed in your shopping cart.

In Germany we ship your order from an order value of
39,98,-€ free of charge. For orders below this we charge a flat rate of €3.90.

Austria:- Goods value up to €80 = €7.90 - Goods value over €80 = free

Europe:- Goods value up to €149,99 = €15 - Goods value over €150 = free

We ship your order to Germany, Austria and Europe. You can find more information about shipping costs here.

We always do our best to dispatch your order as soon as possible. Normally you will receive your order within Germany in
1-4 working days.

Unfortunately, it is currently not possible to send your order in a gift box. Please contact us before ordering.