Skip to content



Your cart is empty

Right of withdrawal

In the event that you have concluded a purchase contract with us using means of distance communication (our online store, by telephone or e-mail) and are a consumer within the meaning of § 13 BGB, i.e. make the purchase for purposes that can be attributed predominantly neither to their commercial nor their independent professional activity, you have a right of withdrawal in accordance with the following provisions. Right of withdrawal You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. To exercise your right of withdrawal, you must inform us

Mathilden Bäder Betriebs GmbH
Mathilden Straße 5
80336 München
Telefon: 0 89 / 55 45 73
Fax: 0 89 / 54 50 56 90



by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

The costs of the return shipment shall be borne by the buyer.


Consequences of revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us or to in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Cancellation form

Sample cancellation form

Please note: The costs of the return shipment shall be borne by the buyer.

(If you want to revoke the contract, please fill out this form and send it back).

- To Mathilden Bäder Betriebs GmbH, Mathilden Straße 5, 80336 Munich, e-mail address: :

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of paper communication)
- Date(s)

(*) Delete where not applicable.

End of the cancellation policy

Become part of the team